Transform staff and resident relationships with this innovative program called Through the Looking Glass. Created by an administrator struggling to jump-start culture change in her care community by changing staff attitudes and teaching the importance of person-centered care practices, the program puts staff in the shoes of residents—with remarkable results. Staff experience first-hand the challenges residents face by actually living as a resident, including simulating a diagnosis and living alongside residents. The lessons learned create more empathetic and compassionate caregivers, improve care practices, and enhance well-being for both staff and residents. The author provides tips for how to set up the program in any residential care setting, as well as ways to address high turnover through the hiring and orientation process. Through the Looking Glass is a journey for staff and management to foster person-centered care and the well-being of their residents.
Measurable benefits of this program include:
- Eliminate personal body alarms
- Decrease falls
- Reduce use of psychotropic drugs
- Increase staff retention and satisfaction