Administrators and managers in healthcare can improve their own expertise and performance by learning and mastering the 12 critical interpersonal, financial, and organizational management skills in this practical guide. This easy-to-read book offers a concrete approach to teaching real-life leadership skills, applying basic business leadership principles specifically to the field of healthcare administration. Based on solid research findings as well as the author’s experience as a healthcare executive, consultant, and course and seminar instructor, this approach teaches you how to increase productivity and employee performance, preparing you to meet the inevitable challenges of the healthcare system of tomorrow. Updated to reflect changing priorities in current healthcare settings, this second edition also focuses on building staff empowerment and engagement.
- Self-assessment tools
- Individual and small-group exercises
- Review questions
- Case studies