Online
Use our secure shopping cart to place your order anytime. We guarantee the security and privacy of your information. For more details, please read our privacy policy.
Phone
Call a customer service representative Monday through Friday, Eastern, from 9 a.m. to 5 p.m.
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- U.S. and Canada: 1-888-337-8808 (toll-free)
- Other International: +1 410-337-9585
Customer Service Department
Health Professions Press
P.O. Box 10624
Baltimore, MD 21285-0624
U.S.A.
Fax
Send a fax to the attention of Customer Service at 1-410-337-8539.
Health Professions Press accepts the following means of payment:
Credit Cards
- VISA, MasterCard, Discover, and American Express
Purchase Orders (POs)
- You can attach the PO to a mailed or faxed order form.
Check and Money Orders
- Checks and money orders are not accepted for online orders.
- Make checks and money orders payable to Health Professions Press.
- Payment must always be in U.S. dollars, and all checks must be drawn on a U.S. bank.
- Please add appropriate shipping and handling charges. (See our complete list of shipping options and rates.)
Continental U.S.
Standard shipping
Standard shipping typically takes 8–10 business days. This includes warehouse handling time and transit time. Orders are shipped by the most reliable method for your location and order. Rush shipping is available in most instances.
Standard shipping and handling charges are calculated as follows:
If your product total before tax* is:
| $0.00–$55.00 | add $6.50 |
| $55.01 and over | add 12% of the product total |
*Tax is applied to orders shipped to Maryland and Pennsylvania. Click here for more information on sales tax.
Rush shipping
All rush orders receive priority processing and are shipped via UPS. Orders placed by 10:30 a.m. Eastern Time during the business week will be shipped the same day. Rush orders received after 10:30 a.m. will be processed and shipped the following business day. Shipping time depends on which rush method you choose. We do not offer weekend delivery.
Rush shipping and handling charges are calculated as follows:
If your product total before tax* is:
| Three Day | $0.00–$55.00 | add $6.50 + $12.50 handling fee |
| $55.01 and over | add 12% of the product total + $12.50 handling fee | |
| Two Day | $0.00–$55.00 | add $6.50 + $20.00 handling fee |
| $55.01 and over | add 12% of the product total + $20.00 handling fee | |
| One Day | $0.00–$55.00 | add $6.50 + $30.00 handling fee |
| $55.01 and over | add 12% of the product total + $30.00 handling fee |
*Tax is applied to orders shipped to Maryland and Pennsylvania. Click here for more information on sales tax.
Please note:
- For bulk orders, please call 1-888-337-8808 or contact Customer Service for rates and shipping options. Rush shipping options may be limited or unavailable for some large orders.
- If you order items with different availability dates (one or more of the items is pre- or back-ordered and one or more is available immediately), we will ship each pre- or back-ordered title by standard shipping as it becomes available.
Alaska, Hawaii, and Puerto Rico
Standard shipping
Standard shipping typically takes 8–10 business days. This includes warehouse handling time and transit time. Orders are shipped by the most reliable method for your location and order.
Standard shipping and handling charges to Alaska, Hawaii, and Puerto Rico are calculated as follows:
| $0.00–$55.00 | add $6.50 |
| $55.01 and over | add 12% of the product total + $12 handling fee |
Rush shipping
All rush orders receive priority processing and ship via UPS. Orders placed by 10:30 a.m. Eastern Time during the business week will be shipped the same day. Rush orders received after 10:30 a.m. will be processed and shipped the following business day. Shipping time depends on which rush method you choose. We do not offer weekend delivery.
Rush shipping and handling charges to Alaska, Hawaii, and Puerto Rico are calculated as follows:
| Two Day | $0.00–$55.00 | add $6.50 + $24.00 handling fee |
| $55.01 and over | add 12% of the product total + $24.00 handling fee | |
| One Day | $0.00–$55.00 | add $6.50 + $34.00 handling fee |
| $55.01 and over | add 12% of the product total + $34.00 handling fee |
Please note:
- For bulk orders, please call 1-888-337-8808 or contact Customer Service for rates and shipping options. Rush shipping options may be limited or unavailable for some large orders.
- If you order items with different availability dates (one or more of the items is pre- or back-ordered and one or more is available immediately), we will ship each pre- or back-ordered title by standard shipping as it becomes available.
- Three Day shipping is not available to Alaska, Hawaii, and Puerto Rico.
Other U.S. territories and protectorates, and U.S. Armed Forces addresses
Standard shipping
Orders are shipped via USPS. Delivery times vary.
Standard shipping and handling charges to U.S. territories and protectorates and U.S. Armed Forces addresses are calculated as follows:
| Product Total | Shipping |
| $0.00–$55.00 | add $6.50 |
| $55.01 and over | add 12% of the product total |
Please note:
- For bulk orders, please call 1-888-337-8808 or contact Customer Service for rates and shipping options.
- Rush shipping is not available to these locations.
- If you order items with different availability dates (one or more of the items is pre- or back-ordered and one or more is available immediately), we will ship each pre- or back-ordered title by standard shipping as it becomes available.
Canada
Standard shipping
To save customers money on standard shipping, Health Professions Press ships twice a month to Canada. Orders must be submitted by 5:00 p.m. Eastern Time on the 9th or the 24th of any given month to be included in our bi-weekly consolidated shipments. Standard shipping typically takes 15–20 business days from the date of consolidation. If you need faster delivery, please see the options below under Rush shipping.
Standard shipping and handling charges are calculated as follows:
If your product total before tax* is:
| $0.00–$70.00 | add $10.50 |
| $70.01 and over | add 15% of the product total |
*Tax is applied to Canadian orders. Click here for more information on sales tax.
Rush shipping
All rush orders receive priority processing and ship via UPS. Orders placed by 10:30 a.m. Eastern Time during the business week will be shipped the same day. Rush orders received after 10:30 a.m. will be processed and shipped the following business day. We do not offer weekend delivery.
At this time, rush shipping and handling charges for Canada are calculated individually by destination and shipping method to ensure that you receive the best and most cost-effective option. If you’d like rush shipping to Canada, please contact Customer Service.
Customs clearance is performed by UPS and brokerage fees may be billed to recipients directly by UPS.
Please note:
- For bulk orders, please call 1-888-337-8808 or contact Customer Service for rates and shipping options. Rush shipping options may be limited or unavailable for some large orders.
- If you order items with different availability dates (one or more of the items is pre- or back-ordered and one or more is available immediately), we will ship each pre- or back-ordered title by standard shipping as it becomes available.
Other international locations
Orders are typically processed within 72 hours of receipt and shipped by way of an international Freight Forwarding service using the courier of the forwarder’s choice in order to offer the most reliable delivery for each global location. Delivery times are estimated as 3–6 weeks, but are frequently impacted by local customs clearance and may vary. Any customs fees, duty, or taxes are the responsibility of the receiver and will not appear on your order. These fees cannot be estimated by Health Professions Press and will be billed to the receiver directly by the courier or government agency upon import.
Standard shipping and handling charges to all other international locations are calculated as follows:
| $0.00–$70.00 | add $10.50 + $15.00 handling fee |
| $70.01 and over | add 15% of the product total + $15 handling fee |
Please note:
- For bulk orders, please call 1-888-337-8808 or contact Customer Service for rates and shipping options. Rush shipping options may be limited or unavailable for some large orders.
- If you order items with different availability dates (one or more of the items is pre- or back-ordered and one or more is available immediately), we will ship each pre- or back-ordered title by standard shipping as it becomes available.
Risk-Free Ordering
Because we want you to be completely satisfied with your purchase, we offer a 30-day money-back guarantee for our titles (unless otherwise indicated). At any time within the 30 days, you may return the product for a full refund or credit of the purchase price, less the shipping and handling costs.
Just follow these three easy steps to return a purchase:
- Make sure the item is in resalable condition. We cannot refund or credit returned products that are marked or damaged.
- Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned product so we can issue the proper credit or refund.
- Ship the package to our returns department.
To guarantee delivery, please insure your package and ship it by UPS (or other traceable delivery service). We cannot issue refunds for packages that are lost in transit without proof of return attempt.
Returns must be sent postpaid to:
Health Professions Press
Returns Department
Maple Logistics Solutions
60 Grumbacher Road
I-83 Industrial Park
York, PA 17406
Defective Products
Defective products may be returned for replacement or full credit. They must be reported and returned within 30 days (15 days for DVDs) of the invoice date. To report a defective item to our Customer Service Department, call 888-337-8808, fax 1-410-337-8539 or contact us through our online Customer Support Center.
Returns from Booksellers
Booksellers must request permission to return in writing. Requests must include the following:
- a copy of the original invoice and the return authorization
- titles and quantities intended for return
- reason for return
- The permission granted is valid for thirty (30) days from the date of the original request. Returns received after this 30-day period will be charged a 10% penalty for late returns. Please submit return authorization requests to the attention of the Health Professions Press Returns Division via fax to: 410-337-8539.
- Returns for credit must be requested within six (6) months of the original invoice date for full credit. Only partial credit will be given for books returned six (6) months or more after the original invoice date. No returns will be accepted after one (1) year.
- All returns must be received in unmarked, undamaged, re-salable condition. Any returns received damaged will be destroyed and a 50% penalty will be assessed.
- Resellers do NOT have return privileges for DVDs.
All books returned for credit must be postpaid and delivered (after receiving permission) to our distribution center:
Health Professions Press
Returns Department
Maple Logistics Solutions
I-83 Industrial Park
60 Grumbacher Road
York, PA 17406-8420
Discounts and Coupons
Our catalogs and emails are the best way to receive special offers. We regularly offer special sales and discounts to our catalog and email newsletter subscribers. Special announcements and news may also be made via social media. Follow us on Facebook, Twitter, and LinkedIn to stay informed.
Where do I find my savings code?
Savings codes can be found at the bottom of flyers and other ads, on the back of your catalog, in the promotional email you receive, and on order forms we distribute at conferences.
Health Professions Press offers discounts on quantity purchases. (The discounts on the quantities listed below are available on multiple purchases of one title but not on the total quantity of an assortment of titles.)
| 20-49 copies | 10% off |
| 50-99 copies | 20% off |
| 100-249 copies | 25% off |
| 250-499 copies | 30% off |
For more information on arranging a bulk purchase, email sales@healthpropress.com.