The Best Friends Institute | Portland, OR

The Best Friends Institute

The Best Friends™ Approach Institute
for Master Trainer Certification
September 18–19 | Portland, OR

The Best Friends™ Approach Institute is your path to becoming a Certified Best Friends™ Master Trainer.

This training is being hosted at facilities provided by Touchmark Living Centers, Inc.* HPP is pleased to have Touchmark’s collaboration in making this Institute available to trainees from both Touchmark and elsewhere. View Portland Institute 2018 Policies and Procedures.

BFAI 2018 Master Trainer Class

The 2018 Best Friends Master Trainer class in Chicago, IL.


The Best Friends™ Institute is a two-day course to become a Master Trainer in the relationship-centered Best Friends™ Approach to Dementia Care. This training will teach you how to train others in the Best Friends™ Approach.

Registrants of the Best Friends™ Institute must have prior knowledge of the Best Friends™ approach. If you are new to Best Friends, see our Introductory Training options.

Touchmark Living Centers, Inc.
5150 SW Griffith Drive
Beaverton, OR 97005


WHAT Best Friends™ Approach Institute for Master Trainer Certification
(in collaboration with Touchmark Living Centers, Inc.)
WHO SHOULD ATTEND Nurses, Social Workers, Long Term Care Administrators, Adult Day Care and Activity Specialists, Care Professionals, Marketing and Outreach Professionals, Executive Directors, and Aging Consultants.
WHERE Portland, OR
WHEN September 18–19, 2018
COST $1,575 per person
Discounted rates available for companies with existing Master Trainers. Contact us for details.
CEUs? 9 available
HOW TO APPLY Application Form
DEADLINE TO APPLY August 17, 2018
1-888-337-8808 ext 180

For questions regarding the training arrangements, location, and/or facilities, please contact or call 1-888-337-8808 ext 180.



Registration is accomplished at via the online Application Form. Master Trainer certification is a multi-step process that begins with submission of this application. Once your application is received, you will be immediately redirected to the online pre-test, which tests your basic knowledge of the core principles of the Best Friends™ Approach. Please be prepared to take the pre-test when submitting your application (allow approximately 20–30 minutes to complete both steps.) Because this is a master-level training, attendees are required to score 80% or above on the pre-test. If you have read either edition of The Best Friends Approach to Dementia Care, you should be comfortable with the topics on this pre-test.

Applicants who pass the pre-test will receive confirmation and an invoice for the registration fee. Payment is due within 10 days of invoice date or by August 17, 2018, whichever comes first. Registration will not be complete until payment has been received. Your place at the Institute is not reserved until all steps of the registration are completed. All registrations will be confirmed by email.

It is recommended that you do not make non-refundable airline reservations until you have received your confirmation notice. For your registration status, call 1-888-337-8808 ext 180 or email

Space is limited at Master Trainer Institutes. Apply early.


Should you be unable to attend the Institute after registering, you must notify HPP no later than August 17, 2018via mail, fax, or email to receive a 75% credit (or refund if already paid in full). Applicants registered for attendance who need to cancel on or before August 17, 2018 remain responsible for 25% of the registration fee to cover costs associated with the pre-test administration and materials preparation; if not already pre-paid, applicants will be invoiced for this processing fee. Registrants who cancel after August 17, 2018, or are no-shows will be held responsible for the full amount of their registration fee.

Although no credits or refunds will be available after August 17, 2018, organizations may choose to send qualified substitutes, pending HPP approval and space permitting. Substitutes must:

  1. Submit a completed application to HPP, and
  2. Complete and pass the qualifying pre-test, and
  3. Receive approval from HPP for attendance at least 5 business days in advance of the Institute


Health Professions Press reserves the right to substitute speakers or reschedule and/or cancel the Institute due to unforeseen circumstances. Advance notice will be provided to the extent possible. In the event of cancellation, full refunds of the registration fee will be issued; HPP will not refund for expenses above the cost of registration.


All training will be provided at the following location:

Touchmark Living Centers, Inc.
5150 SW Griffith Drive
Beaverton, OR 97005

For questions regarding the training arrangements, location, and/or facilities, please contact or 1-888-337-8808 ext 180.


Light refreshments are provided each day of the Institute. Meals are not provided. A range of dining options are available within easy access of the training site and area hotels. Attendees will be provided with a helpful list of options.


This training is being held in Beaverton, Oregon, located on the outskirts of the city of Portland. The cost and arrangements for lodging are the responsibility of the trainee. A number of hotels operate in the area, including

Embassy Suites by Hilton Portland Washington Square
9000 SW Washington Square Rd
Tigard, OR 97223
(503) 644-4000

The Embassy Suites is just 3 miles from the Institute site on the Touchmark property and can be easily reached by taxi or rideshare service. Other nearby hotels (Courtyard by Marriott Portland Beaverton; Doubletree by Hilton Hotel Portland; Comfort Inn & Suites Beaverton Portland) may be options for attendees, too. Accommodations are listed as a courtesy for attendees looking into local
accommodations and are not to be construed as recommendations by either HPP or Touchmark.


All registrants attending the training to become Master Trainers will experience 2 days of stimulating lecture and interactive learning that includes the completion of pre- and post-training tests and active participation in discussions, small-group work, and other exercises during the Institute.

TUESDAY, September 18, 2018

8:00 AM – 9:00 AM Institute check-in
9:00 AM – 12:15 PM Institute in progress, with mid-morning break
12:15 PM – 1:15 PM Lunch break
1:15 PM – 4:00 PM Institute in progress, with mid-day break

WEDNESDAY, September 19, 2018

9:00 AM – 12:00 PM Institute in progress, with mid-morning break
12:00 PM – 1:00 PM Lunch break
1:00 PM – 4:30** PM Training presentations and post-test

**Participants must be present for the duration of Day 2 in order to complete the required post-test.


For interested candidates, continuing education credits (9) are available from the National Certification Council for Activity Professionals (NCCAP) and the National Association of Social Workers (NASW). It may be possible to arrange for other professional CEU and contact hour categories for particular Institutes or contact hours. Contact for further information.


By participating in the Best Friends™ Approach Institute, participants grant permission for use of their image in photos or video taken during the training, which may be used for educational or promotional purposes by Health Professions Press, Inc. The participant also acknowledges that the e-mail address provided to the organizers may be shared with the collective attendees at this training event for the purposes of networking and information sharing amongst the participants. HPP will not share individual contact information (including e-mail addresses) with any party outside of this group.


This training event is being held in collaboration with Touchmark Living Centers, Inc., which develops, owns, and operates retirement communities in the United States and Canada and offers services that include assisted living, memory care, skilled nursing and rehabilitation/long-term care, and life enrichment/wellness, among others.


Please e-mail or call 1-888-337-8808 ext 180.

For information on other training opportunities available through HPP’s Specialized Expert Training (S.E.T.), please contact