Managing Health Services Organizations and Systems, Sixth Edition

By Beaufort B. Longest, Jr., Ph.D., FACHE, and Kurt Darr, JD, ScD, LFACHE

ISBN 978-1-938870-00-2
752 pages
7 x 10 paper
© 2014

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The most comprehensive and authoritative text on healthcare administration provides faculty, students, and practicing administrators with the most timely and relevant information available on the subject. Both a professional reference and a teaching text, this widely acclaimed resource examines virtually every aspect of health services management.

Trusted for more than 35 years, Managing Health Services Organizations and Systems covers the fundamental frameworks for managing the organization and delivery of health services while emphasizing continuous quality improvement. Explored in this text are the essential knowledge and skills required for success in areas including managerial problem solving, resource allocation and utilization, effective communication, organizational culture, human resources, facilitation of change, and ethical and legal responsibilities. While maintaining the tradition of excellence set forth in previous editions, the sixth edition also keeps pace with the changing healthcare landscape in the United States and the demands placed on its healthcare leaders.

The sixth edition includes

  • more than 70 engaging case studies, 30+ new!
  • challenging new discussion questions
  • added content on important topics from project management to workplace violence
  • the latest research and data in the field, reflected in every chapter
  • downloadable instructor support materials

Found within these pages are comprehensive explanations of current healthcare services, practices, and financial management. Sections new to this edition also include project management, emergency preparedness, patient and staff safety, infection control, employee stress, hazardous materials, “sharps” injuries, and workplace violence. Other useful features include a glossary of acronyms and a complete index.

Instructive to students preparing for careers in health services management and as a permanent reference and resource for practicing health services executives, Managing Health Services Organizations and Systems, Sixth Edition is the most definitive and informative health services management resource available.

Format: E-book
e-ISBN 978-1-938870-34-7

E-book available through:

Also available through: Chegg, Baker and Taylor, Garnders, and Follett

Managing Health Services Organizations and Systems Table of Contents

Managing Health Services Organizations and Systems, Sixth Edition Excerpt

Beaufort B. Longest, Jr., Ph.D., FACHE, is the former M. Allen Pond Professor of Health Policy & Management in the Graduate School of Public Health at the University of Pittsburg, and Founding Director of the Health Policy Institute. With a doctorate from Georgia State University, Longest is also a fellow of the American College of Healthcare Executives (FACHE) and holds memberships in the Academy of Management, AcademyHealth, American Public Health Association, and the Association for Public Policy Analysis and Management. He is an elected member of the Beta Gamma Sigma Honor Society in Business as well as in the Delta Omega Honor Society in Public Health.

His research on modeling managerial competence, issues of governance in healthcare organizations, and related issues of health policy and management has appeared in numerous peer-reviewed journals and he is author or co-author of 10 books and 30 chapters in other books. His book, Health Policymaking in the United States, Fifth Edition (Health Administration Press, 2010), is among the most widely used textbooks in graduate health policy programs.

He consults with healthcare organizations and systems, universities, associations, and government agencies on health policy and management issues.

Kurt Darr, JD, ScD, LFACHE, is Professor Emeritus of Hospital Administration, and of Health Services Management and Leadership, Department of Health Services Policy and Management, School of Public Health, The George Washington University.

Dr. Darr holds the Doctor of Science from The Johns Hopkins University and the Master of Hospital Administration and Juris Doctor from the University of Minnesota. His baccalaureate degree was awarded by Concordia College, Moorhead, MN.

Dr. Darr completed an administrative residency at the Rochester (MN) Methodist Hospital and subsequently worked as an administrative associate at the Mayo Clinic. After being commissioned in the U.S. Navy during the Vietnam War, he served in administrative and educational assignments at St. Albans Naval Hospital (NY) and Bethesda Naval Hospital (MD). He completed postdoctoral fellowships with the U.S. Department of Health and Human Services, the World Health Organization, and the Accrediting Commission on Education for Health Services Administration.

Dr. Darr is admitted to practice before the Supreme Court of the state of Minnesota and the Court of Appeals of the District of Columbia. He was a mediator for the Civil Division of the Superior Court of the District of Columbia and has served as a hearing officer for the American Arbitration Association. Dr. Darr is a member of hospital committees on quality improvement and on ethics in the District of Columbia metropolitan area. He is a Life Fellow of the American College of Healthcare Executives.

Dr. Darr’s teaching and research interests include health services management, administrative and clinical ethics, hospital organization and management, quality improvement, and applying the Deming method in health services. Dr. Darr is the editor and author of numerous books, articles, and cases used for graduate education and professional development in health services.

2 reviews for Managing Health Services Organizations and Systems, Sixth Edition

  1. admin

    “Every healthcare leader needs to read this! This book provides the main essentials for every healthcare manager to succeed. History, current trends, and challenges of the United States healthcare system are just a few to name. Information is presented in a conceptual framework, along with excellent diagrams that demonstrate activities and techniques used to assist in management development, planning and execution. Simple and straightforward for both the learner and the instructor!”
    —Dr. Susan Ray, RN, MBA/MHCM, DHA

  2. admin

    “This is a most useful updating of a very reliable ‘workhorse’ for education in healthcare management. The basic virtues remain. There is great breadth of coverage of this huge topic so that the volume is very suitable for a survey course in healthcare management at various levels. The accessible language and introductory chapter on the U.S. healthcare industry makes it valuable for those naïve to healthcare, such as undergraduate students or graduate business school students. However, there are also substantial, very practical details of management schemes and problems, rendering the book suitable for graduate students doing the Healthcare Policy and Management track of Public Health programs as well. The most detailed and sophisticated treatment is in the area of quality; a great virtue, in my opinion, as the U.S. healthcare industry moves toward ‘value based reimbursement’ for medical services. Each chapter has an extensive and up-to-date bibliography allowing the instructor of more advanced students to easily expand the treatment of each topic to much greater depth. Another important teaching feature is the case studies at the end of each chapter. Those of us who are fortunate enough to have reasonably-sized classes will welcome this tool as we move from didactic to interactive teaching modes. The only thing missing is a discussion of the impact of the Affordable Care Act. Thus, the authors talk of the fragmentation of the delivery system between doctors and hospitals but not the extensive consolidation of the industry, including vertical integration, which is taking place in part due to the Act. However, this suits me as it gives me something to say which is not in this otherwise extensive and up-to-date survey.”
    —Norman H. Edelman, MD,Professor, Preventive and Internal Medicine Member, Program in Public Health School of Medicine Stony Brook University

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Managing Health Services Organizations and Systems Instructor’s Materials

Instructors will rely on these helpful downloadable materials as an essential tool in the classroom. Thought-provoking analyses of the text’s discussion questions and case studies will spark classroom discussions and increase students’ understanding of complex management issues. Plus, the instructor’s materials include extra cases for additional instruction. These downloadable support materials are available at no charge with adoption of the text and include, for each chapter:

  • PowerPoint presentations
  • Learning objectives
  • Instructor manual
  • Figures and tables
  • PLUS a PDF of all acronyms used in the text

Have you used a previous edition of Managing Health Services Organizations and Systems?

View a complete crosswalk of changes from the fifth and sixth editions! (Includes text, tables, and figures.)

NEW to the sixth edition:

  • Updated content in every chapter
  • More than 30 engaging new case studies
  • Challenging new discussion questions
  • New sections of project management, emergency preparedness, patient and staff safety, infection control, employee stress, hazardous materials, “sharps” injuries, workplace violence, and waste management
  • Fully updated glossary of abbreviations
  • Downloadable instructor support materials for every chapter!

New to Managing Health Services Organizations and Systems?

Read our handy one-sheet of frequently asked questions about adopting this text.

Q: Is the book’s presentation style consistent with how students would effectively learn?
A: Each chapter begins with an outline highlighting what is included. The effective use of a two-color interior highlights the chapter headings, case studies, and information in most figures. Each chapter ends with Discussion Questions and three or more case studies along with their accompanying discussion questions. More than 40 tables and 75 figures illustrate key concepts and information in each chapter. Includes a list of more than 260 acronyms used in the text (located at front of the book).

Q: Will the problems in each chapter provide good learning experiences for the students?
A: The book includes more than 70 case studies, 30 new to this edition, that cover everything from ethical and legal responsibilities, managerial decision-making, healthcare technology and more—providing a rich and engaging opportunity for students to apply the knowledge from each chapter to a real-life example.

Q: Will the students like the presentation in the textbook (layout, figures, etc.)? Is the book engaging?
A: The introduction of a two-color format highlights each chapter’s main topics and organization, case studies, and discussion questions. The in-depth figures and table provide a framework of key concepts that visually enhance learning.

Q: Does the textbook have a strong history of being a comprehensive and trusted resource?
A: Trusted for more than 35 years as the go-to reference for health administration instructors, Managing Health Services Organizations and Systems has proven to be a valid and reliable source.

Q: Is the cost reasonable?
A: Priced at $164.99 (beginning April 1, 2017), this resource remains priced well under or in line with competitive titles in the field and is available in both print and e-book formats..

Q: Do other professors like the textbook?
A: Visit to read reviews and leave your own review!

Q: Does the publisher use a reasonable time frame between new editions?
A: The previous edition published in 2008 and the life of this new edition will not be less than 10 years, making the book a good investment as a professional resource after school or affording students the best scenario for end-of-semester book buyback. This text is also ideal for graduating health administration students to keep as a reference as they begin their careers.