Cases in Health Services Management Fifth Edition By Jonathon S. Rakich, Ph.D., Beaufort B. Longest, Jr., Ph.D., & Kurt Darr, J.D., Sc.D.

About the Editors
Contributors
Preface
Acknowledgements
Introduction

Part I: Public Policy and the Environment of Health Services Delivery

1. Carilion Clinic
2. State Health Department: Cutting Budgets in Times of Revenue Shortfall
3. Flu Vaccine
4. Medicare and Drug-Eluting Stents
5. Merck's Crixivan

Part II: Strategic Management

6. Riviera Medical Center: Riviera Wellness Services
7. Medical Center of Southern Indiana: Community Commitment and Organization Revival
8. The Case of the Unhealthy Hospital
9. Edgewood Lake Hospital: Leadership in a Rural Healthcare Facility During Challenging Economic Times
10. Mueller-O'Keefe Memorial Home and Retirement Village: Strategic Planning in a Continuing Care Retirement Community
11. Caregivers

Part III: Management, Medical Staff, and Governing Body

12. Governance Challenges at Good Hands Healthcare (A) 13. The Day After
14. Hartland Memorial Hospital: In-Box and Priority Setting Exercise, Part I (REVISED)
15. The Bad Image Radiology Department
16. Westmount Nursing Homes, Inc.: Implementing a Continuous Quality Improvement Initiative
17. District Hospital: A Lesson in Governance

Part IV: Resource Utilization and Control

18. Regional Health System: The Satellite Health Park Strategy
19. The ER that Became the Emergency: Managing the Double Bind
20. Attica Memorial Hospital: The Ingelson Burn Center
21. West Florida Regional Medical Center (A)
22. Brunswick Community Hospital Cash Flow Crisis

Part V: Human Resource Management and Organizational Dynamics

23. Santorini Hospital: Can Culture Change Save It?
24. Hospital Software Solutions (A)
25. A New "Brand" for Senior Health Plus
26. Autumn Park
27. Appalachian Home Health Services
28. Suburban Health Center

Part VI: Ethics Incidents

29. Ethics Incidents

a. Administrative Ethics
b. Clinical Ethics